Das, Ranjan. <br/><br/>
Strategic management of services:  framework and cases / 
Ranjan Das. 
 - New Delhi :  Oxford University Press,  1997. 
 - ix, 435 p. 
<br/><br/><label>ISBN: </label>0195641701  Rs. 595.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic management.<br/>Indian service organizations.<br/>Trategizing services.
<br/><br/><label>Dewey Class. No.: </label>658.4012  / S8D2