Hope, Christine. <br/><br/>
Service operations management:  strategy design and delivery / 
Christine Hope and Alan Muhlemann. 
 - London :  Prentice-Hall,  1997. 
 - vii, 352 p. 
<br/><br/><label>ISBN: </label>0131499157  $ 36.40 (Rs. 1492.40) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operation management.<br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658.5  / S3H6