Goncalves, Karen P. Services marketing: a strategic approach / Karen P. Goncalves. - New Jersey : Prentice-Hall, 1998. - xiv, 222 p. ISBN: 0131065270 $ 33.33 (Rs. 1459.85) Subjects--Topical Terms: Services industries-United States-Marketing.United States. Dewey Class. No.: 658.802 / S3G6