TY  - BOOK
AU  - Stebbing,Lionel
TI  - Quality management in the service industry
SN  - 0137472633
U1  - 658.4013 
PY  - 1990///
CY  - London
PB  - Ellis horwood
KW  - TQM-service industry
KW  - Service industry quality
KW  - Quality audit
KW  - Service industries--Management
ER  -