TY  - BOOK
AU  - Cook,Sarah
TI  - Customer care: how to create an effective customer focus 
SN  - 0749432365
U1  - 658.812 
PY  - 2000///
CY  - Lonodn
PB  - Kogan Page
KW  - Customer care
KW  - Internal customer
KW  - Customer satisfaction
KW  - Customer relations
KW  - Total quality management
KW  - Customer services
KW  - Service industries--Management
KW  - Service industries--Quality control
ER  -