Singh, Akhilesh N. <br/><br/>
Creating customer driven quality / 
Akhilesh N. Singh. 
 - New delhi :  Excel Books,  2000. 
 - viii,227p. p. 
<br/><br/><label>ISBN: </label>8174461973 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality-customer driven.<br/>Quality improvement.
<br/><br/><label>Dewey Class. No.: </label>658.812  / C8S4