TY  - BOOK
AU  - Gage,Susan M.
TI  - Global business library
SN  - 8174390448
U1  - 658.049 
PY  - 2000///
CY  - New delhi
PB  - Gemeni Books
KW  - Customer service
KW  - Customer satisfaction
KW  - Marketing
KW  - Business planning
KW  - Management
ER  -