TY  - BOOK
AU  - Becker, Jorg
AU  - Kugeler,Martin
AU  - Rosemann,Michael
TI  - Process management: Guide for the design of business processes 
SN  - 3540434992
U1  - 005.10683 
PY  - 2003///
CY  - Berlin
PB  - Springer
KW  - Process management
KW  - Process implementation
ER  -