TY  - BOOK
AU  - Bazerman, Max H.
AU  - Watkins,Michael D.
TI  - Predictable surprises: disasters you should have seen coming, and how to prevent them 
SN  - 1591391784
U1  - 363.347 
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Disasters-prevention
KW  - Organization failures
KW  - Disaster management
ER  -