Patterson, Kerry <br/><br/>
Crucial confrontations:  tools for resolving broken promises, violated expectations, and bad behavior / 
Kerry Patterson, Joseph Grenny, and Ron McMillan 
 - New York :  McGraw Hill,  2005 
 - xviii,284 p. 
<br/><br/><label>ISBN: </label>0071446524 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management
<br/><br/><label>Dewey Class. No.: </label>658.4053  / P2C7