Das, Kallol <br/><br/>
h-CRM:  key to lifelong business relationships / 
Kallol Das 
 - Delhi :  Viva Books,  2004 
 - xv,224 p. 
<br/><br/><label>ISBN: </label>8176499463 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management<br/>customer loyalty<br/>Employee loyalty
<br/><br/><label>Dewey Class. No.: </label>658.812  / D2H2