Robinette, Scott. <br/><br/>
Emotion marketing :  the Hallmark way of winning customers for life / 
Scott Robinette and Claire Brand ; with Vicki Lenz. 
 - New York :  McGraw-Hill,  c2001. 
 - xvii,247 p. : 
<br/><br/><label>ISBN: </label>0070596190  Rs. 225.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing.<br/>Customer relations.<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.8  / R6E6