Hill, Nigel <br/><br/>
The handbook of customer satisfaction and loyalty measurement / 
 Customer satisfaction and loyalty measurement 
Nigel Hill and Jim Alexander 
 - 3rd ed. 
 - Aldershot, Hampshire, England :  Burlington, VT :  Gower ;  Ashgate,  c2006 
 - xiv, 273 p. 
<br/><br/>Includes bibliographical references (p. [261]-263) and index 
<br/><br/><label>ISBN: </label>0566087448  RS. 6862.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation--Handbooks, manuals, etc.<br/>Marketing research--Handbooks, manuals, etc.
<br/><br/><label>Dewey Class. No.: </label>658.8343  / H4H2