Shanthi, N.M. <br/><br/>
Six sigma in services:  concepts and applications/ 
N M Shanti 
 - Hyderabad:  ICFAI,  2006 
 - ix,172 p. 
<br/><br/><label>ISBN: </label>9788131401408  Rs. 375.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six sigma
<br/><br/><label>Dewey Class. No.: </label>658.562  / S4S4