TY  - DATA
AU  - Hughes,Tim
AU  - Foss,Bryan
AU  - Stone,Merlin
TI  - Key account management in financial services: tools and techniques for building strong relationships with major clients 
SN  - 0749444452
PY  - 2004///
CY  - Sterling, VA
PB  - Kogan Page
KW  - Customer services
KW  - Financial services industry
KW  - Management
ER  -