Cron, Rodney L. <br/><br/>
Assuring customer satisfaction: a guide for business and industry 
Cron, Rodney L. 
 - New York  Van Nostrand Reinhold Co.  1974 
 - xii, 364 p. 
<br/><br/><label>ISBN: </label>0442217544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Complaints (Retail trade)<br/>Customer relations<br/>Consumers protection
<br/><br/><label>Dewey Class. No.: </label>658.812