Hagan, Jack <br/><br/>
Management of quality: strategies to improve quality and the bottom line 
Hagan, Jack 
 - Oxford  Oxford University Press  1997 
 - xi, 163 p. 
<br/><br/><label>ISBN: </label>9780195642810 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Management<br/>Corporation<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562