TY  - BOOK
AU  - Hagan, Jack
TI  - Management of quality: strategies to improve quality and the bottom line
SN  - 9780195642810
U1  - 658.562 
PY  - 1997///
CY  - Oxford
PB  - Oxford University Press
KW  - Customer satisfaction
KW  - Management
KW  - Corporation
KW  - Total quality management
ER  -