TY  - BOOK
AU  - Lederer, Phillip J.
AU  - Karmarkar, Uday S.
TI  - The practice of quality management
SN  - 9780792398646
U1  - 658.562 
PY  - 1997///
CY  - Boston
PB  - Kluwer Academic Publishers
KW  - Total quality management
ER  -