Dale, Barrie G. <br/><br/>
Managing quality 
Dale, Barrie G. 
 - 3rd ed. 
 - Oxford  Blackwell Business  1999 
 - xxiii, 471 p. 
<br/><br/><label>ISBN: </label>9780631214106 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562