TY  - BOOK
AU  - Antony, Jiju
AU  - Preece, David
TI  - Understanding, managing and implementing quality: frameworks, techniques and cases
SN  - 9780415222723
U1  - 658.562 
PY  - 2002///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - Human resource management
KW  - Organization
ER  -