TY  - BOOK
AU  - Gittell, Jody Hoffer
TI  - The Southwest airlines way: using the power of relationships to achieve high performance
SN  - 9780071396837
U1  - 387.7 
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Airlines - United States - Management
KW  - Southwest Airlines Co. - Management
ER  -