The benchmarking workbook : adapting best practices for performance improvement /
Gregory H. Watson ; foreword by Carla O'Dell ; publisher's message by Norman Bodek.
- Cambridge, Mass. : Productivity Press, c1992.
- xxv, 144 p. : ill. ; 29 cm.
Includes bibliographical references and index.
1563270331 (acidfree paper)
92004044
Organizational effectiveness. Performance. Business intelligence. Competition--Evaluation.