TY  - BOOK
AU  - Gee, Val.
AU  - Gee,Jeff
TI  - The customer service training tool kit: 60 activities for delivering super service to customers 
SN  - 0079137733
AV  - HF5415.5 .G443 2000
U1  - 658.8/12 21
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - United States
KW  - Employees
KW  - Training of
UR  - http://www.loc.gov/catdir/enhancements/fy1511/99047597-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1511/99047597-t.html
ER  -