TY  - BOOK
AU  - Mertins, Kai,
AU  - Jochem,R.
TI  - Quality-oriented design of business processes
SN  - 0792384849
AV  - TS155 .M44 1999
U1  - 658.5 21
PY  - 1999///
CY  - Boston
PB  - Kluwer Academic Publishers
KW  - Production management
KW  - Quality control
KW  - Business
KW  - Graphic methods
N1  - Includes bibliographical references
UR  - http://www.loc.gov/catdir/enhancements/fy0821/99029500-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0821/99029500-t.html
ER  -