TY  - BOOK
AU  - Swartz, Teresa A.
AU  - Bowen, David E.
AU  - Brown, Stephen W.
TI  - Advances in services marketing and management research and practice: a research annual
SN  - 155938543X
U1  - 658.8 
PY  - 1992///
CY  - England
PB  - Jai Press Inc.
KW  - Marketing
KW  - Management
KW  - Service industries
ER  -