TY  - GEN
AU  - Weeks, Holly
TI  - Failure to communicate: how conversations go wrong and what you can do to right them
SN  - 9781578518999
U1  - 650.13 
PY  - 2008///
CY  - Boston
PB  - Harvard Business School Press
KW  - Business communication
KW  - Interpersonal communication
KW  - Oral communication
N2  - In the  book Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them,  communications consultant Holly Weeks explores the dysfunctional dynamics that for so long have plagued employee relationships and offers fresh insights on why we do what we do and why change is so hard. The key to success,  she argues,  is maintainingand sometimes imposingbalance in the conversation,  even when the power relationships are unequal and the emotions potentially volatile.  With proven successful strategies and techniques paired with real life examples,  Weeks addresses fundamental questions raised by difficult conversations including:   How do you talk about a difficult issue with someone who refuses to reason?    If they start bullying you,  how do you know whether to retaliate or take the punch?    What if they catch you off-guard? How do you keep from getting backed into a corner?    What if youre so anxious that you blank out,  or so angry that you lose control?    What if youre in the wrong? How can you avoid losing face?   The worst conversations put friendships,  reputations and sometimes even jobs on the line. Failure to Communicate presents a set of skills to guide through the landscape of difficult conversations so that we minimize damage without giving up or giving in and without compromising integrity.
ER  -