Pike, John <br/><br/>
TQM in action: a practical approach to continuous performance improvement 
Pike, John 
 - 2nd ed. 
 - New Delhi  Springer  1996 
 - xii, 362 p. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/> The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going. (http://www.springer.com/engineering/mechanical+eng/book/978-0-412-71530-3)<br/> 
<br/><br/><label>ISBN: </label>9788184899665 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562