TY  - BOOK
AU  - Waldron, Vincent R.
TI  - Managing risk in communication encounters: strategies for the workplace
SN  - 9781412966672
U1  - 650.13 
PY  - 2011///
CY  - Los Angeles
PB  - Sage Publications
KW  - Business communication
KW  - Communication in organizations
KW  - Conflict management
KW  - Interpersonal communication
KW  - Risk --Sociological aspects
N2  - Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent; repairing broken relationships; managing privacy; responding to harassment; and, offering criticism and communicating emotion. In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions. (http://www.alibris.co.uk)
ER  -