Management basics for information professionals
Evans, G. Edward
- 3rd ed.
- London Facet Publishing 2013
- xvii, 577 p.
Table of Contents
List of Illustrations Preface
Part I: Managerial Environment
Chapter 1. Introduction
What Is Management? What Do Managers Do? Organizational Skill Sets Management Concepts Your Future as a Manager Key Points to Remember References Launching Pad
Chapter 2. Operating Environment
Formal Organizations Nonprofit Organizations Environment and the Organization Environmental Scanning Forecasting the Environment Anti-Environmental Views Organizational Culture People-Friendly Organizations Key Points to Remember References Launching Pad
Chapter 3. Legal Issues and Library Management
Establishing a Library Libraries, Users, Safety, and the Law Tort Law and Liability Malpractice and Librarians Library Services and the Law User Privacy Contracts and Licenses Copyright Documentation Key Points to Remember References Launching Pad
Part II: Managerial Skill Sets
Chapter 4. The Planning Process
The Nature of Planning Types of Plans Scenario Planning Project Management Who Should Plan? Value of Planning Key Points to Remember References Launching Pad
Chapter 5. Power, Accountability, and Responsibility
Power Influence Authority Accountability Governance Responsibility Status The Visible and Invisible Organization Key Points to Remember References Launching Pad
Chapter 6. Delegating
Trust and Delegation Creating a Structure or Restructuring Delegation Options Teams Committees Span of Control Centralization/Decentralization Learning Organizations Key Points to Remember References Launching Pad
Chapter 7. Decision Making
Decision-Making Environment Types of Decisions Styles of Decision Making Rational Decision Making Problem Solving and Rational Decision Making Types of Solutions Decisions and Accountability Individual and Group Decision-Making Processes Decision Aids Key Points to Remember References Launching Pad
Chapter 8. Communicating
Picking the Right Channel for Your Message Communication Process Organizational Barriers to Communication Generational Communication Preferences Communication Needs Principles of Effective Organizational Communication Written and Oral Communications Listening Other Issues in Communication Channels, Direction, and Legitimacy of Communication Key Points to Remember References Launching Pad
Chapter 9. Changing and Innovating
Nature of Change Change Process Models Resistance to Change Implementing Change Stress and the Organization Innovation and Libraries Innovation Techniques Key Points to Remember References Launching Pad
Chapter 10. Assessment, Quality Control, and Operations
Assessment and Accountability Why Analyze Performance? What Is Quality? Assessment Tools User Data Collecting Methods Quality Control Key Points to Remember References Launching Pad
Chapter 11. Marketing
Why Market Libraries? What Is Marketing? Marketing Process Integrated Market Planning and Continuous Feedback Internal Marketing Marketing Audit Branding Promotion Public Relations Advocacy Key Points to Remember References Launching Pad
Part III: Managing People
Chapter 12. Motivating
Performance and Motivation Motivation and Behavior Content Theories Process Theories Reinforcement Theories Motivating Teams Public Service Motivation Key Points to Remember References Launching Pad
Chapter 13. Leading
What Is Leadership? Approaches to Leadership Functions of Leadership Developing Leadership Skills Emotional Intelligence One-on-One Learning Do Gender Differences Matter in Leadership? E-leadership Key Points to Remember References Launching Pad
Chapter 14. Building Teams
Value of Teams What Are Teams? Before You Start Team Building Creating and Maintaining Teams Team-Based Libraries Key Points to Remember References Launching Pad
Chapter 15. Addressing Diversity
Defining Diversity How Do You View Cultural Diversity? Managerial Responsibility Individual Responsibility Role of Professional Associations Planning for Diversity Library Governance and Diversity Staffing Issues Generational Differences Providing Service to a Diverse Community Collections and Cultural Diversity Key Points to Remember References Launching Pad
Chapter 16. Staffing
Legal Concerns in Human Resource Management Determining Staffing Needs Staffing Process Recruitment The New Employee Developing and Retaining Staff Performance Appraisal Corrective Action Progressive Discipline Grievances Unions and Merit Systems Volunteers Planning for Volunteers Key Points to Remember References Launching Pad
Part IV: Managing Things
Chapter 17. Managing Money
Budget as a Control Device Budget Cycle Budget Preparation Defending the Request Budget Types Budget Formats Fund Accounting Audits and Auditors Budget Reports Income Generation Key Points to Remember References Launching Pad
Chapter 18. Managing Technology
Technology’s Role in Library Operations Staff Background and Training Technology Planning Controlling Technology Costs Technology Issues and Libraries Cloud Computing Social Media Collaboration Key Points to Remember References Launching Pad
Chapter 19. Managing and Planning Physical Facilities
Library as Place Managing the Facility Emergency and Disaster Management Sustainability Planning for New Space Moving to a New Location Key Points to Remember References Launching Pad
Part V: Managing Yourself and Your Career
Chapter 20. Ethics
Why Ethics Matter Standards, Values, and Codes ALA’s Code of Ethics Key Points to Remember References Launching Pad
Chapter 21. Planning Your Career
Career-Planning Process Marketing Yourself Flexible Ways of Working Career Breaks The Work/Life Debate Factors That Contribute to Success References Launching Pad
Completely revised and expanded to reflect the rapidly changing sphere of information services, this comprehensive introduction to the management of libraries builds the basic skills good library managers must exercise. The authors offer an authoritative approach on the fundamental concepts of management while recognizing the diverse needs of different operating environments.
Drawing from examples of successful leadership techniques from a variety of services – archives, information brokers, libraries, records managements and more, this book demonstrates the most effective ways to plan, delegate, make decisions, communicate, and lead a team. Equal emphasis is placed on personal, fiscal, and technological issues, as well as a look at what the future may hold for incoming managers.
9781856049542
Management Information technology Library administration - United States Information services - United States Information technology - Management