Horizontal management : beyond total customer satisfaction /
by D. Keith Denton.
- New York : Toronto : New York : Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991.
- x, 211 p. : ill. ; 25 cm.
Includes bibliographical references and index.
0669269360 : $24.95
91006845
Teams in the workplace. Management--Employee participation. Customer relations.