TY  - BOOK
AU  - Ting-Toomey, Stella 
AU  - Oetzel, John G.
TI  - Managing intercultural conflict effectively  
SN  - 9780803948433
U1  - 303.482 
PY  - 2001///
CY  - Thousand Oaks
PB  - Sage Publication
KW  - Intercultural communication
KW  - Ethnic conflict
KW  - Interpersonal conflict
KW  - Social conflict
N1  - Table of contents:

1. Intercultural Conflict: An Introduction
2. Intercultural Conflict: A Culture-Based Situational Model
3. Intercultural-Intimate Conflict in Personal Relationships
4. Intercultural Conflict in Diverse Work Groups
5. Intercultural Conflict Between Managers and Employees in Organizations
6. Managing Intercultural Conflict Competently
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
N2  - This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.

https://in.sagepub.com/en-in/sas/managing-intercultural-conflict-effectively/book220662#description
ER  -