TY  - GEN
AU  - Poirier, Charles
AU  - Walker, Ian
TI  - Business process management applied: creating the value managed enterprise
SN  - 1 932159 33 9
U1  - 658.5 
PY  - 2005///
CY  - Florida
PB  - J Ross
KW  - Business logistics-Management; Process control
ER  -