TY  - GEN
AU  - Becker, Jorg
AU  - Kugeler, Martin
AU  - Rosemann, Michael
TI  - Process management: a guide for the design of business processes
SN  - 9783642151897
U1  - 658.5 
PY  - 2011///
CY  - Heidelberg
PB  - Springer-Verlag
KW  - Industrial management; Process control; Management
ER  -