Fitzsimmons, James A. Fitzsimmons, Mona J. &  Bordoloi, Sanjeev K.   <br/><br/>
Service management  operations, strategy, information technology 

 - 8th ed. 
 - New York  McGraw Hill  2018 
 - xviii, 524p. 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT