Digital governance : new technologies for improving public service and participation /
Michael E Milakovich
- New York : Routledge, 2012
- xx, 351p. 23cm
This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions.
9780415891448
Electronic government information Internet in public administration Political participation-- Technological innovations Public administration-- Citizen participation Public administration-- Technological innovations