TY  - BOOK
AU  - Maloles,Cesar M
ED  - UMI Dissertation Services
TI  - Determinants of customer retention
U1  - 658.314 
PY  - 1997///
CY  - Michigan
PB  - U M I Dissertation services
KW  - Consumer satisfaction
KW  - Customer satisfaction
KW  - Dissertations
ER  -