TY  - BOOK
AU  - Moore,Chris
TI  - How to handle customer complaints: A company guide to customer relations and consumer rights 
SN  - 0716102633
U1  - 658.812 
PY  - 1975///
CY  - Britain
PB  - Gower
KW  - Complaints, Retail trade
KW  - Great britain, complaints procedure for companies
ER  -