Padgett, Daniel T <br/><br/>
Narrative understanding of service experiences:  Identifying customers interpretive frames / 
by Daniel T Padgett. 
 - Michigan:  U M I Dissertation services,  1997. 
 - 234p. 
<br/><br/> Thesis in Business Administration 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service management<br/>Dissertations
<br/><br/><label>Dewey Class. No.: </label>658.812  / PAD