Ross, Joel E <br/><br/>
Total quality management:  Text, cases and readings / 
by Joel E Ross 
 - United States:  St. Lucie Press,  1993 
 - 325p. 
<br/><br/><label>ISBN: </label>0963403001 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROS