Ross, Joel E <br/><br/>
Total quality management:  Text, cases and readings / 
by Joel E Ross 
 - 2nd ed. 
 - London:  Kogan Page,  1994 
 - 465p. 
<br/><br/><label>ISBN: </label>0749413468 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management, Case studies
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROS