TY - BOOK AU - Thomke, Stefan H TI - Managing product and service department: Text and cases SN - 9780073023014 (hbk.) : U1 - 658.5 PY - 2007/// CY - Boston, Mass. PB - McGraw-Hill/Irwin KW - New products KW - Management KW - Case studies KW - Product management N1 - Includes bibliographical references and index ER -