TY  - BOOK
AU  - Lankes,David R (ed)
AU  - Gross, Melissa (ed)
AU  - McClure, Charles R (ed)
AU  - Pomerantz, Jeffrey (ed)
TI  - Implementing digital reference services: setting standard and making it real 
SN  - 1856044629
U1  - 025.524 
PY  - 2003///
CY  - London
PB  - Facet Publishing
KW  - Electronic reference services (Libraries)
N1  - The advent of digital and virtual technology has meant radical implications and opportunities for reference services. This book provides comprehensive survey of current practice and focus on the theoretical and practical issues of digital reference in libraries and information services, with special emphasis on the theme of quality standards and evaluation. Emerging digital reference standards; moving from virtual to co-operative reference service models; understanding the information needs of adult learners; information-seeking behavior of online users; assess quality in digital reference services are also discussed
ER  -