Macfarlane, Ivor <br/><br/>
IT service management :  self-assessment workbook / 
Ivor Macfarlane and Jenny Dugmore 
 - London :  British Standard Institution,  2006 
 - vii, 71p. ;  31cm. 
<br/><br/><label>ISBN: </label>0580479234 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Computer service industry--Management.<br/>Computer technical support
<br/><br/><label>Dewey Class. No.: </label>004.068  / MAC