TY  - BOOK
AU  - Bryson,Jo
TI  - Managing information services: a transformational approach 
SN  - 0754646319
U1  - 658.4038 
PY  - 2006///
CY  - Burlington
PB  - Ashgate
KW  - Corporate libraries
KW  - Administration
KW  - Handbooks, manuals, etc
KW  - Information resources management
KW  - Information services
KW  - Management
N1  - This book has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centered environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphazise the importance of knowledge management skills, team working, corporate responsibility and customer satisfaction as a driver for change. A section on corporate governance has includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity
ER  -