TY  - BOOK
TI  - Face-to-face communications for clarity and impact
SN  - 9781591393474
U1  - 658.452 
PY  - 2004///
CY  - Boston
PB  - Harvard Business School Press
KW  - Business communication
KW  - Miscommunication
KW  - Nonverbal communication
KW  - Oral communication
ER  -