TY - BOOK AU - Desouza,Kevin C AU - Paquette, Scott TI - Knowledge management: an introduction SN - 9781856047357 U1 - 658.4038 PY - 2011/// CY - London PB - Facet Publishing KW - Knowledge management N1 - The book introduces the multi-disciplinary subject of Knowledge Management (KM). It explores critical activities of KM, and it offers a strategic view of KM in organizations. It provides an overview, graphics that help readers visualize key points, and several vignettes documenting case scenarios that can help the reader digest concepts ER -