TY - BOOK AU - Murphy,Herta A. AU - Hildebrandt,Herbert W. AU - Thomas,Jane P. TI - Effective business communication SN - 9780070187757 U1 - 651.7 22 PY - 2009/// CY - New Delhi PB - Tata McGraw Hill Education KW - Commercial correspondence KW - Business report writing KW - Business communication N2 - This book is based on sound academic principles, real-world examples, and research. Apart from discussing written and oral communication like letters, memos, presentations and reports, the text also highlights the importance of nonverbal communication, message design, and intercultural communication in the global context ER -