TY  - BOOK
AU  - Keyes,Jessica
TI  - Managing IT performance to create business value
SN  - 9781498752855 (alk. paper)
AV  - HD30.2 .K4653 2016
U1  - 004.068 22
PY  - 2016///
CY  - Boca Raton
PB  - Taylor & Francis Group, CRC Press
KW  - Business
KW  - Data processing
KW  - Management
KW  - Computer networks
KW  - Business enterprises
KW  - Network performance (Telecommunication)
KW  - Economic aspects
KW  - Value added
N1  - Includes bibliographical references and index; Designing performance-based strategic planning systems -- Designing performance management and measurement systems -- Designing metrics -- Establishing a software measurement program -- Designing people improvement systems -- Knowledge and social enterprising performance measurement and management -- Designing performance-based risk management systems -- Designing process control and improvement systems -- Designing and measuring the it product strategy -- Designing customer value systems
N2  - This book provides examples, case histories, and current research for critical business issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them in selecting the right metrics for their IT organizations. Additionally, it offers knowledge management strategies to mature an organization, shows how to manage risks to exploit opportunities and prepare for threats, and explains how to baseline an IT organization’s performance and measure its improvement
ER  -