Outsourcing and offshoring business services /
edited by Leslie P. Willcocks, Mary C. Lacity and Chris Sauer
- Cham : Springer International Publishing, 2017
- xiv, 651p. ; 22cm.
This book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers.
9783319526508
Business Management information systems Affaires Customer relations--Management